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Fuel card information

Contact us:

Contact Spain and Portugal

Calle Francisco Silvela N. 42, 5ª 28028, Madrid, Spain

Phone number: +34 91 426 19 99

Website: www.q8truck.com



Contact Scandinavia

Denmark
Q8 Denmark A/S
Arne Jacobsens Allé 17
DK-2300 København S
www.Q8.dk

Sweden
OK-Q8 AB
Sveavägen 155, box 23900
SE-104 35 Stockholm
www.OKQ8.se

Contact Q8Truck International BV

Stationsplein 45 - Unit A5.003

3013AK Rotterdam, The Netherlands

Correspondence address: Desguinlei 100-8, 2018 Antwerpen, Belgium

Contact outside working hours: 0800 56 56 56

Website: www.q8truck.com



FAQs Fuel Cards

  • Please block the card in the shortest time possible via iAccount , if you do not have access, please contact your Fleet manager - ; our 24/7 Helpline; or by sending an e-mail to our Customer Service Department.

  • Please block the card in the shortest time possible via iAccount, if you do not have access, please contact your Fleet manager - , our 24/7 Helpline or by sending an e-mail to our Customer Service Department. Please mention that your card has been stolen, your card number, name of the company, location name and number, and time of the incident.

  • Please check your iAccount, to see the reason of the blocking, and if necessary, contact your Fleet Manager. Please contact our Customer Service for further support, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please check the expiry date of the card, mentioned on the card itself. If the card is still valid, please do check the message on the terminal, when trying to use your card. Please contact your Fleet manager if necessary, or our Customer Service Department.

  • Please send the card back to the correspondence address mentioned in the contact details above OR destroy this and order a replacement card via your iAccount. For further support, please contact our Customer Service Department.

  • Please adapt the card limit via the iAccount, contact your Fleet Manager or your Customer Service Department, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please Contact our Customer Service Department in the shortest time possible, to take the necessary action, mentioning the card number, name of the company, location, and time of the incident.

  • Please contact your Fleet manager or your Customer Service Department for further support, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please contact your Fleet manager or your Customer Service Department for further support.

  • You need to have a separate card to use Red Diesel in Spain. For further details please contact your Q8Truck Representative.

FAQs Products (All)

  • Please contact your Customer Service Department or you Fleet manager in the shortest time possible, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please contact our Customer Service Department or your Fleet manager in the shortest time possible, mentioning your card number, name of the company, location name and number and time of the incident.

Frequent Terminal Error codes and suggested steps

Terminal

Instruction to the driver

Error code 117

Incorrect PIN

Wrong PIN, try it again.

Error code 121

Exceeds withdrawal amount limit

Insufficient limit, call your fleet manager.

Error code 119

Transaction not permitted to the customer

Station not allowed, call your fleet manager.

Error code 118

No card record

Call your manager or Customer service.

Error code 106

Allowable PIN Tries exceeded

Too many wrong PINs. Card is blocked. Call your manager or Customer service.

Error code 123

Exceeds withdrawal frequency limit

Frequency limit reached, call your fleet manager.

Error code 101

Expired card

Expired card. Use another card.

Error code 180

Truck – Driver – mismatch

The driver and truck card combination do not match. Use correct pair, otherwise call your fleet manager.

Error code 112

PIN data required

Card not recognized. Call Customer service.

Error code 907

Card Issuer or switch inoperative

Call Customer service.

Error code 100

Do not honor

Call Customer service.

Error code 904

Format error

Card not recognized. Call Customer service.

Terminal

  • Error code 117

    Incorrect PIN

  • Error code 121

    Exceeds withdrawal amount limit

  • Error code 119

    Transaction not permitted to the customer

  • Error code 118

    No card record

  • Error code 106

    Allowable PIN Tries exceeded

  • Error code 123

    Exceeds withdrawal frequency limit

  • Error code 101

    Expired card

  • Error code 180

    Truck – Driver – mismatch

  • Error code 112

    PIN data required

  • Error code 907

    Card Issuer or switch inoperative

  • Error code 100

    Do not honor

  • Error code 904

    Format error

Terminal instructions: Own Q8Truck station in BENELUX, FR, DE, PL, SI, RO, CZ

Own Q8Truck station in BENELUX, FR, DE, PL, SI, RO, CZ

Terminal instruction image no 1

1) Present card to the terminal (contactless)

Terminal instruction image no 2

2) Choose product

Terminal instruction image no 3

3) Choose pump

Terminal instruction image no 4

4) Enter PIN

Terminal instruction image no 5

5) Enter additional data if applicable (driver ID + KM Reading )

Terminal instruction image no 6

6) Start Fueling

Code Based Authorization (SMS code) outside of Spain

1. Touch screen

2. Choose fuelling (logo of the pump)

3. Choose diesel or AdBlue

4. Choose Pump

5. Choose SMS Code

6. Enter sms code


Operational guide for Q8Truck indoor payment terminal

Step A: Q8Truck card balance inquiry

1. Q8Truck cardholder enters shop on-site to check available balance on Q8Truck card account.

2. Cashier selects in terminal menu: 0-Preauthorisation.

3. Tap contactless Q8Truck card on Q8Truck terminal for online PIN verification.

4. Terminal prints information about available limits in [L] units remaining on Q8Truck card account.

5. Cashier informs Q8Truck cardholder about available balance on Q8Truck card account in [L] units.


Step B: Refueling

1. Q8Truck cardholder refuels within the limit of available balance on Q8Truck card.

2. Q8Truck cardholder enters shop on-site to finish payment on Q8Truck terminal.


Step C: Payment

1. Cashier selects in terminal menu: 1-Payment

2. Cashier types into Q8Truck terminal the amount of product in [L] refueled by Q8Truck cardholder.

3. Cashier enters the same amount into the local on-site cashier system


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