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FAQs

FAQs Fuel Cards

  • Please block the card in the shortest time possible via iAccount , if you do not have access, please contact your Fleet manager - ; our 24/7 Helpline; or by sending an e-mail to our Customer Service Department.

  • Please block the card in the shortest time possible via iAccount, if you do not have access, please contact your Fleet manager - , our 24/7 Helpline or by sending an e-mail to our Customer Service Department. Please mention that your card has been stolen, your card number, name of the company, location name and number, and time of the incident.

  • Please check your iAccount, to see the reason of the blocking, and if necessary, contact your Fleet Manager. Please contact our Customer Service for further support, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please check the expiry date of the card, mentioned on the card itself. If the card is still valid, please do check the message on the terminal, when trying to use your card. Please contact your Fleet manager if necessary, or our Customer Service Department.

  • Please send the card back to the correspondence address mentioned in the contact details above OR destroy this and order a replacement card via your iAccount. For further support, please contact our Customer Service Department.

  • Please adapt the card limit via the iAccount, contact your Fleet Manager or your Customer Service Department, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please Contact our Customer Service Department in the shortest time possible, to take the necessary action, mentioning the card number, name of the company, location, and time of the incident.

  • Please contact your Fleet manager or your Customer Service Department for further support, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please contact your Fleet manager or your Customer Service Department for further support.

  • You need to have a separate card to use Red Diesel in Spain. For further details please contact your Q8Truck Representative.

FAQs Products (All)

  • Please contact your Customer Service Department or you Fleet manager in the shortest time possible, mentioning your card number, name of the company, location name and number and time of the incident.

  • Please contact our Customer Service Department or your Fleet manager in the shortest time possible, mentioning your card number, name of the company, location name and number and time of the incident.

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