Fuel card information
Contact us:
FAQs Fuel Cards
FAQs Products (All)
Frequent Terminal Error codes and suggested steps
Terminal | Instruction to the driver | |
|---|---|---|
Action code 117 | Incorrect PIN | Wrong PIN, try it again. |
Action code 121 | Exceeds withdrawal amount limit | Insufficient limit, call your fleet manager. |
Action code 119 | Transaction not permitted to the customer | Station not allowed, call your fleet manager. |
Action code 118 | No card record | Call your manager or Customer service. |
Action code 106 | Allowable PIN Tries exceeded | Too many wrong PINs. Card is blocked. Call your manager or Customer service. |
Action code 123 | Exceeds withdrawal frequency limit | Frequency limit reached, call your fleet manager. |
Action code 101 | Expired card | Expired card. Use another card. |
Action code 180 | Truck – Driver – mismatch | The driver and truck card combination do not match. Use correct pair, otherwise call your fleet manager. |
Action code 112 | PIN data required | Card not recognized. Call Customer service. |
Action code 907 | Card Issuer or switch inoperative | Call Customer service. |
Action code 100 | Do not honor | Call Customer service. |
Action code 904 | Format error | Card not recognized. Call Customer service. |
Terminal
Action code 117
Incorrect PIN
Action code 121
Exceeds withdrawal amount limit
Action code 119
Transaction not permitted to the customer
Action code 118
No card record
Action code 106
Allowable PIN Tries exceeded
Action code 123
Exceeds withdrawal frequency limit
Action code 101
Expired card
Action code 180
Truck – Driver – mismatch
Action code 112
PIN data required
Action code 907
Card Issuer or switch inoperative
Action code 100
Do not honor
Action code 904
Format error
Terminal instructions: Own Q8Truck station in BENELUX, FR, DE, PL, SI, RO, CZ
Own Q8Truck station in BENELUX, FR, DE, PL, SI, RO, CZ
)
1) Present card to the terminal (contactless)
)
2) Choose product
)
3) Choose pump
)
4) Enter PIN
)
5) Enter additional data if applicable (driver ID + KM Reading )
)
6) Start Fueling
Code Based Authorization (SMS code) outside of Spain
1. Touch screen
2. Choose fuelling (logo of the pump)
3. Choose diesel or AdBlue
4. Choose Pump
5. Choose SMS Code
6. Enter sms code
Operational guide for Q8Truck indoor payment terminal
Step A: IDS card balance inquiry
1. IDS cardholder enters shop on-site to check available balance on IDS card account.
2. Cashier selects in terminal menu: 0-Preauthorisation.
3. Tap contactless IDS card on IDS terminal for online PIN verification.
4. Terminal prints information about available limits in [L] units remaining on IDS card account.
5. Cashier informs IDS cardholder about available balance on IDS card account in [L] units.
Step B: Refueling
1. IDS cardholder refuels within the limit of available balance on IDS card.
2. IDS cardholder enters shop on-site to finish payment on IDS terminal.
Step C: Payment
1. Cashier selects in terminal menu: 1-Payment
2. Cashier types into IDS terminal the amount of product in [L] refueled by IDS cardholder.
3. Cashier enters the same amount into the local on-site cashier system