How can we help you?

FAQs for existing customers

• I have a question related to customer information, controlling my cards, receiving replacement cards, setting PIN codes, card settings, transactions, invoices, diesel prices and ordering Drivers' Guides.

  You can manage all these tasks in your personal iAccount.

  If you don’t have access yet, please contact your local Q8Truck customer service team.
  

• I don’t have access to an iAccount.

  Contact your local Q8Truck customer service team to request access and get set up quickly.

  
  

• My card doesn’t work and I need immediate assistance.

  Q8Truck offers a 24-hour Helpline for cardholders who encounter fuelling issues at any Q8Truck site.
  

  • Available outside office hours and when drivers are abroad

  • Support provided in 13 languages

  • Free calls from most European landlines

  Helpline numbers:

  00800 56 56 56 56 (toll-free)

  0032 (0) 27 72 01 17 (alternative number, local charges may apply)

  Note: The Helpline cannot assist with breakdowns or towing services.

  
  
  
  
  
  

• Where can I use my Q8Truck card?

  Use the station locator to find all Q8Truck fuelling locations across Europe.

  For more details about our network, visit the Q8Truck network page .