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Customer satisfaction with Q8Truck
Prioritising our customers in everything we do
By prioritising our customers and maintaining constant dialogue, Q8Truck gains valuable insight into their needs for fuel card services. This ensures doing business with us remains easy, fast and satisfying.
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Our customer focus
Q8Truck’s customer satisfaction consistently exceeds the European B2B benchmark. We believe this is the result of ongoing dialogue to better understand and meet customer needs.
Local sales teams ensure close contact and full understanding of local market situations.
Multilingual customer service and an international 24/7 Helpline provide fast, effective support.
Regular research into customer satisfaction with clear action plans to address areas for improvement.
Customer feedback panels and pilot groups during new projects ensure continuous dialogue and active involvement.
Q8Truck's customer values
Q8Truck’s values reflect our conviction that the company must be managed in a professional and ethical way, so that customers, suppliers, partners, employees and shareholders can be proud of their relationship with us.
We strive to understand, anticipate and meet customer needs. Our products and services are designed to reflect those needs across all markets, while we continuously innovate to improve quality. This commitment shows how highly Q8Truck values its customers. We aim for long-term partnerships and are proud to be chosen as a trusted mobility partner.
The most secured fuel card for truck fleets
With Q8Truck, you benefit from market-leading fuel card security that minimises the risk of fraud, with security standards maintained at bank level to give you complete peace of mind. Our contactless cards are equipped with both an RFID chip and a PIN code, making fuelling faster, easier, and more secure.
